Texting for Business? Break These Text Etiquette Rules at Your Own Risk

Text message etiquette for business

You know text messaging has come of age when Emily Post and Cosmo magazine both dish out etiquette rules for text messaging. Although we’re not authorities on manners, we do know text message marketing and have created our own etiquette tips for business texting. We’ve seen clients face the consequences, so break these at your own risk!

Text timing is important

Mobile phones have become “always on” communications devices, replacing regular phones and land lines. So you can forget thoughts like… “I’ll send my message at midnight and they can read it in the morning” or “It’s 5 a.m. and I’m up, so I might as well send my offer now.” Those thoughts could land you in text hell and under an “unsubscribe avalanche.” Unlike email, sending texts during off hours could create a backlash. You’ll only wake those who are calmly sleeping with their phones at their bedsides. Remember, angry, sleepy customers don’t buy happily in the morning.

Leave the cute text slang at home

Don’t uz txt slang 2 commnc8 4 biz. A standard abbreviation to save space is OK. Text slang that leaves your clients confused isn’t.

Be politically correct

Text messages are easy and informal, but don’t get too casual. If you wouldn’t say it at the office, you shouldn’t text it. That means no cursing or inappropriate message attachments. This is also known as the “Weiner effect.”

Identify yourself

We tell clients to format text messages a certain way and we do it for a reason. Just like you might forget a person’s name after meeting them, your customers might forget they signed up for your texts. Remind them by identifying yourself and starting every message with your branded keyword (the word clients use to sign up). This leads to less “Who’s that?” and more “Good deal!”

Test your texts

Ever heard of fat-finger fares? It’s when airlines post the wrong airfare amount because of a typo, turning a $350 ticket into a $30 fare and an expensive mistake. If you want to avoid your own discount boo-boo, test your message by sending it to your phone first. Our platform allows you to send yourself a text message before sending it to your subscribers.

Looks count too

Being different or standing out is not really a bad thing when promoting a business. But if you want to text in all caps or random caps to make your message stand out, we have one word of advice: don’t. You might think you’re getting more attention, but everyone else will think you’re SCREAMING or run by tEEnAgeRS.

If you haven’t tried text message marketing, now’s the time to take advantage of this powerful marketing tool. Our etiquette tips will help keep you out of hot water.

How Speaker Guy Kawasaki Uses Text Message Marketing

“I use text because it’s a much better way to close people,” said Guy Kawasaki at a recent conference in Miami Beach.

How did he use text?

During his speech, he asked the audience to text a number for information on his book. “I would ask you to visit my website after the speech, but then 0% percent of you would visit,” he said. He’s learned that text offers an immediate return and allows him to engage his audience.

Do you give presentations?

Even if you’re not a professional speaker, you can use text message marketing to engage the audience after your presentation. Here’s how…

Text message marketing ideas for speakers & presenters:

Offer to text a website link for more information.
Ex: “Text SUCCESS to 65047 for a link with more information.”

Text a link to presentation slides
Ex: “Text BIZLAW to 65047 for a link to the slide presentation.

Text business card information
Ex: “Text PSYCH to 65047 for my business card info.”

Announce additional training, future seminars or events
Ex: “Text CPA to 65047 for updates on our next training series.”

Send a link for a free book chapter, free tip sheet or free gift
Ex: “Text MARKETING to 65047 for a free report”

Are you using text to engage your customers or prospects?

It’s not surprising to see Kawasaki using text. He’s usually at the forefront of new technology and new ideas. As Apple’s former chief evangelist, he knows how to market products and deliver an engaging experience. Use his example to increase engagement for your business as well.

To learn more about his book, Enchantment: The Art of Changing Hearts, Minds and Actions, visit www.guykawasaki.com.

What Charlie Sheen Can Teach Us About Mobile Marketing

Unless you’ve been living under a rock lately, you’ve heard about Charlie Sheen’s recent controversy. Amidst it all, Sheen has commented with gusto and been quoted extensively by the media. But it’s the steps he’s taken online that we find most interesting. Interesting enough that there might even be a few lessons to be learned by mobile marketers. Here are a few…

Get out in front and do it early
After the controversy, Charlie didn’t go into seclusion for a pity party. He got on Twitter right away and signed up nearly a million followers within the first 24 hours. (Guinness even created a new category for him.) We’re not guaranteeing you’ll get a million mobile subscribers (although we’ll be happy to talk to Guinness if you do!). But if you get into mobile marketing now, you’ll be ahead of 90% of small businesses that aren’t using this new marketing tool.

Spur sales with one message
After Sheen tweeted a photo of himself holding a bottle of chocolate milk, that brand flew off the shelf. The distributor said the product is sold out for the rest of the year. You too can kick up your sales with one message – a text message. Granted, you won’t have Sheen’s celebrity power behind it, but then you won’t have to deal with paparazzi either.

Be bold
Being bold is being memorable. Remember, your customers are strafed with marketing messages every day, so make your messages stand out. Charlie, for example, is remembered for saying things like “Can’t is the cancer of happening” and “I have a different brain, I have a different heart. I got tiger blood, man.” Actually, we hope he gets a little help, but you get the idea… be bold. Not crazy bold. But bold.

Get the word out
Charlie had a little help promoting his Twitter presence and new internet TV show, but he’s been doing his share to get the word out-loudly. If you want your mobile marketing program to succeed, you’ll need to get the word out too–the louder, the better. We’re talking about signs, posters, table tents, website announcements, email messages, ads, press releases, social media and more.

Don’t be afraid to try something new
Although Twitter isn’t exactly new, it is a new medium for Charlie. You wouldn’t know it though. He talks “Twitter speak” like a native, created hashtags (like #winning and #tigerblood) that are being used all over the Internet and has become an instant Twitter celebrity. When was the last time you’ve tried anything new? If mobile marketing is new for you, don’t be afraid to dive in. It isn’t hard (we promise) and it could end up being one of the most effective tools in your arsenal.

Use Charlie’s ideas to infuse your mobile marketing with a little tiger blood and start #winning!

Mobile marketing: What’s in it for the consumer?

Small businesses ranging from restaurants to retailers and local entertainment centers are now using text message marketing. Business owners have clear benefits for using this type of program, but what are the benefits for consumers, the ones receiving the text messages?

How consumers benefit from mobile marketing messages:

  1. It’s an easy way to get money-saving offers from favorite stores.
  2. Offers are always accessible. No coupon carrying needed.
  3. Get VIP treatment as a mobile subscriber or loyal customer.
  4. It’s easier to gain and redeem points for loyalty programs.
  5. Get instant notice of upcoming deals.
  6. Get special deals not available elsewhere.

Want examples?
Our clients are offering a broad mix of contest giveaways, discounts and extra perks to their mobile subscribers. Contests do well, obviously, but free samples and discounts are also attractive to customers.

Here are a few offers our clients are giving their mobile marketing subscribers:

Pet Supermarket
Enter for a chance to win free pet food for a year. Text PETS to 65047.

Florida International University
Enter for a chance to win a $10,000 MBA scholarship. Text FIUMBA to 65047.

BirdBowl Bowling Center
Sign up and get $5 off your food bill that day. Text BIRDBOWL to 65047.

Splitsville Bowling Center
Get a free sample of the day’s featured menu item. Text SPLITSVILLE to 65047.

OMG Burger
Get a free sode with eth purchase of any burger and fries.

Slice ‘n Ice Pizza
Get a free slice of cheese pizza. Text PIZZA to 65047

Feel free to sign up for any of these offers if they appeal to you and you’ll see some of their promotions yourself.

If you like to start a text message marketing program, give us a call.

Groupon vs Mobile Coupons? Which is best?

httpv://www.youtube.com/watch?v=r-RwoXZkCnU

You may have heard by now of Groupon and other deal-a-day sites that offer discounts from local businesses. There have been online discussions on whether or not those deals are really profitable for the businesses that offer them. Lately, there have also been comparisons to mobile marketing.

But from a business owner’s perspective, the two services aren’t the same at all. Really. Read on to find out how mobile marketing offers a few advantages over Groupon.

How mobile marketing differs from Groupon:

Your offer is available right away
If you’re familiar with Groupon’s process, it asks readers to vote on a deal. Only after a deal gets a certain number of votes, is it offered to everyone for purchase. With a mobile coupon, your offer is available right away to everyone on your list.

Mobile offers are opened fast
How many emails do you ignore or leave unopened? Now compare that to how many text messages you leave unopened. We’re gonna guess the difference is fairly large, since on average less than 20% of emails are actually opened and read. With mobile, your offers reach people on the device they’re least likely to ignore—their cell phones.

YOU control the subscriber list
With Momares, you own the subscriber list—a very targeted list of potential or previous customers. With Groupon, your only access to subscribers is through the site and on its terms. You have no control. And that’s not a good thing considering Groupon has made mistakes in the past. According to this Groupon analysis, one store saw its deal posted with the wrong terms. By the time it was fixed, 400 deals were sold with the wrong terms and Groupon told the owner she had to honor them.

You CAN build loyal clientele
It may seem like ‘everyone’ is on Groupon, but a large percentage of their subscribers are actually coupon junkies. They may be good for a one-time hit of extra business, but don’t expect all (or even a good percentage) of them to come back. Your mobile list, on the other hand, includes those who showed interest in your company and are more likely to become loyal customers.

The numbers make sense
Why pay a large commission to offer a discount? With our mobile marketing program, you pay a monthly fee—and a low one at that. That’s it. There’s no revenue sharing involved. Unlike Groupon which gets 50% of the revenue generated by your deal. And by the way, we hear the credit card transaction fees for the Groupon deal come out of your half.

A low cost to entry, high open rates and an opportunity to build loyal clientele. These are major advantages with mobile marketing that you won’t get from Groupon. Try it and find out for yourself.