- Our mobile coupons campaigns average 10% redemption rates.
- Text (SMS) coupon delivery rates are 95%.
- Mobile coupon program customer retention rates are 98%. (very low unsubscribe, opt-out rate)
- Mobile coupons are stored in the customer’s mobile phone and are carried with the customer to the store. Coupon code can be offered for redemption or a barcode mobile coupon shown for scanning.
- Mobile Sweepstakes and Contests are the most effective way to build a database of mobile customers.
Sweepstakes, contests and giveaways used to be reserved for Fortune 500 companies. That’s because companies needed large budgets to advertise the sweepstakes, hire a fulfillment house to deal with thousands of paper entries and organize participant entry information. It was a labor intensive process.
Those days are quickly passing. With a mobile phone in everyone’s hand, a participant can simply text to enter an SMS sweepstakes (Text KEYS to 65047 to enter now!) or complete a mobile entry form from the comfort of their smartphone (www.floridakeyswin.com). This makes the creation, management and prize giving of a sweepstakes far more cost-effective than ever before.
Sweepstakes (where random winners are drawn) and contests (where a skill is needed to win) are tried and proven marketing tactics that work. In the U.S., some early examples of its use date back to 1941 with the Parkway Margarine “Free Food” Contest. Today, sweepstakes and contests are everywhere, including ongoing programs, such as McDonald’s® Monopoly Instant Win Games, Coke ™ Rewards Sweepstakes and of course Publisher’s Clearing House. They work and work very well, offering many advantages to marketers.
The benefits of mobile sweepstakes and contest marketing:
- Buzz: sweepstakes create tremendous word of mouth. The Florida Keys “Win a Florida Keys Vacation and Experience Key West BrewFest” sweepstakes (above) generated a huge reaction in social media and on blogs, sweepstakes sites and elsewhere. In the first 3 hours alone, it received more than 1,000 visitors and nearly 400 “likes” and 600 “shares” on the Florida Keys Facebook fan page.
- Increase Your Email and Mobile Database: Sweepstakes and contests usually ask for name, email and address. Mobile sweepstakes take it a step further by gathering the mobile number as well. This increases the email and mobile marketing database tremendously and allows marketers to contact subscribers via text message and email after the sweepstakes is over.
- High Return on Investment (ROI): The cost of setting up a mobile sweepstakes is far lower than the cost involved in traditional “paper entry” sweepstakes. The mobile entry component makes it very easy for the participant to enter. No forms to fill or staff needed to gather them. Mobile text-in entry increases the number of participants substantially. And the more participants you have, the lower the cost per entry. The ROI can be calculated by total entries or total qualified leads generated. ROI can be taken a step further by factoring in social media reach and new website visitors.
The Main Elements of a Mobile Sweepstakes
Goal: The objective of the sweepstakes needs to be clarified and kept top of mind in all activities. If it’s lead generation, the participants should be pre-qualified upon entry to facilitate the sales follow-up efforts. If it’s for branding, then promotion and related marketing and social networks should be leveraged as much as possible. If market research is a priority, then a survey can be included as part of the entry process. A marketer should plan beforehand what he will do with the data once it’s collected and how that data will turn into actionable analysis and a marketing asset.
Prize: Bigger isn’t always better. It’s crucial to pick the right prize– a prize that appeals to the target audience your product or service is trying to reach. Are you a college targeting high school students? A cruise trip for two to Alaska may not be the best option for high school students, but a new iPad mini will be.
Legal “Official Rules”: Because of their potential for abuse, sweepstakes are heavily regulated. In the U.S. all states have laws covering sweepstakes, sometimes resulting in exceptions, depending on where the entrant lives. Sweepstakes and contests are also regulated by U.S. Federal Trade Commission on a national level. Age requirements, date of birth, state of residency and the monetary value of the prize all affect how sweepstakes’ Official Rules are assembled. The Sweepstakes Official Rules should be reviewed by an attorney specializing in promotion marketing laws.
Mobile Partner: Whether you are an ad agency or a company, picking the right mobile sweepstakes partner is key. The mobile partner should be able to provide you with the services of executing and running a mobile sweepstakes. The mobile partner should also have the technical know-how to put together a text-to-win program and create mobile-optimized entry pages to capture participant’s information. A mobile sweepstakes partner should have the technology platform to provide a short code (text KEYS to 65047, for example), gather a database of mobile entries and provide reports as to the status of the program. They will also provide prize drawing, awarding and fulfillment services. A mobile sweepstakes partner will recommend Official Rules and promote your sweepstakes through their own channels. And when it’s all over, a mobile partner should provide post-sweepstake mobile engagement ideas to continue to drive the goals of the campaign and leverage the database of leads.
Fulfillment: A winner must be picked randomly and the prize awarded with the time limits that were set in the Official Rules. The winner must be contacted and a Declaration of Compliance, Liability and Publicity Release should be received before any prize is delivered. Based on the value of the winnings, a 1099 tax form needs to be sent to the winner as well. Fulfillment it’s a detailed and necessary process to avoid any future legal complications.
If you want to reach your mobile consumer, a mobile sweepstakes is absolutely the best way to do so. It allows the marketer to gather a detailed, permission-based profile of your mobile customer. Above all, it can create a fun, buzz-worthy event to energize current customers and reach new ones.
Florida International University is in the right place to meet higher demand for online degree programs. And with a new mobile sweepstakes, the university is getting the word out to future students who want to go mobile with their studies.
Are you ready to go mobile?
Whether in your career or personal life, it’s time to consider going mobile. Get the degree you always wanted, improve your career skills or seek professional development at FIU Online.
Clamato, that tasty tomato and clam juice beverage that goes so well with beer and hangovers has made it dead-easy for participants to enter their BBQ grill sweepstakes. All you have to do is send a text message with the word CLAMATO to the number 97579 to enter. You instantly back the text message entry confirmation with the response below. That’s it, no form, no more information needed. In one second you submitted your entry. This increases sweepstake participants and provides the marketer with an opt-in mobile database to send coupons and offers from Clamato. Beautiful!
If you are interested in setting up a mobile sweepstake or adding text-to-enter capabilities to your sweepstakes or contest with can provide an end-to-end mobile sweepstake solution. Contact us at firstname.lastname@example.org
The entry box above for EagleRidder’s win a free motorcycle rental sweepstake is missing out on participants because all the paper entry forms have been used. This display stand is in the high foot-traffic lobby of a Hard Rock Cafe and it is accompanied by a beautiful Harley Davidson motorcycle that makes you want to ride it. It does a great job at offering the sweepstake and making you want to to win, but if fails at execution simply because the paper forms needed to enter the contest are used up.
The efficient solution
Instead of depending on paper entry forms that need to be replenish, a mobile sweepstake entry would have serviced the participants and the marketer quite well. It could have said “Text RIDE to 65047 for a chance to win a Harley Davidson weekend rental!”. The participant would have text-to-win their entry and the promotion’s marketing effort would have been maximized.
This ad showing the woman drinking milk out of the Skim Plus carton got my attention. It was eye catching and the tag line “A glass just slows you down.” was clever, humorous and it says it’s so good don’t wait to pour in a glass just drink it straight form the container. It’s not easy to sell milk and I think this ad did a good job plus it offered a coupon.
The paper coupon conundrum
The ad offered a paper tear-off coupon that I thought was a good idea, my only concern is what happens to the plan when the coupons run out? I decided to give the ad a week and see if the coupons would in fact run out. They did.
The coupons are gone??
Next time a saw the Skim Plus ad, I saw and empty coupon booklet attached to a nice ad. My next question was how many lost opportunities did this promotion waste? How fast did the coupons run out? Did that lady take more than one coupon? Will someone come to replace the coupon booklet? Let me try the QR code…nope that just takes me to their Facebook page.
Coupon on my phone
A better way to distribute a coupon and not have to worry about replacing them when they run out is to simply add a mobile coupon call-to-action. Something like “Text SKIM to 65047 for an instant $2 coupon.” Done. Coupons never run out and the customer gets the coupon instantly in their phone. For the marketer she has the option to continue to offer new coupons via text as it builds a mobile database of interested customers. It’s a simple and elegant solution to distribute coupons to the customer’s mobile phone. Looking to do mobile coupons? Contact us.
I came across this sign at a Bass Pro Shops store and it immediately captured my attention. It was creative, humorous and perfectly placed at eye level at the entry way of a cashier’s line. Its location ensured good exposure to all customers, those buying and those waiting in line to pay. It couldn’t be missed!
Why should I sign up?
Even though the call-to-action didn’t offer an instantaneous reward for joining, I thought the ad was good enough to help increase their database of mobile and email subscribers. The word “alerts” may communicate “deals, offers or something special” to some customers, so it could work even though a clear incentive for signing up was not expressed. A better idea would have been to offer an immediate 10% off purchase. This kind of incentive is likely to increase signups especially in an area where customers waiting to pay are thinking about the cost of their purchases.
Putting the incentive issue aside, the call to action to join by texting BASSPRO (keyword) to the short code was pretty good. Even though I think scanning a QR is a cumbersome and embarrassing process, I did scan the QR to check out the site.
The sign says one thing but the QR code does another?
I was expecting that by scanning the QR code, it would open my text (SMS) application and show the keyword in the message field and the short code number in the send-to field, ready for opt-in. To my surprise, the QR code took me to a mobile website that asked for my email to subscribe. I was confused. If the sign said to sign up for mobile AND email alerts, how was I supposed to get mobile text alerts if the QR code landing page only asked me for my email?
Keep it simple or you’ll confuse the customer
This is the kind of misused opportunity that happens when you mix your mobile channels. Bass Pro Shops is telling the customer one thing, “sign up for mobile AND email alerts,” but the channels (QR and SMS) are leading in two separate directions. The QR is for email sign up and the text is for the mobile alerts. Unfortunately that was not explained. It was not obvious in the ad and was confusing for the consumer to decipher.
Make your call-to action crystal clear
What Bass Pro Shops should do is first get rid of the QR code and just offer one simple call to action “Text BASSPRO to 43902” to join our mobile AND email lists.
The customer would text the word and get a confirmation of opt-in to the mobile alerts program along with a link to the email signup landing page. If Bass Pro Shops wanted to offer email or mobile signup separately, the ad needed to clarify that. It could say “To receive our text message alerts, text the word BASSPRO to the number 43902” or “To receive our email alerts, scan the QR code or visit this website address.” Adding the website address under the QR code is always a good idea. It gives the customer a preview of what to expect from the scan and if the customer doesn’t have a QR scanner app or doesn’t know how to scan, he can always type in the web address on their smartphone.
Lesson: Test all of your ads in real life
It’s important for marketers to always test their call-to-action display ads in their real environment. This helps them understand what the interaction is like between the ad and the consumer in the real world. Have you come across any examples good ads that don’t work in real life? The billboard phone number that is too small to read? Tell us in a comment below.
Retailers have a lot to gain by implementing text (SMS) mobile marketing campaigns. We have seen first-hand coupon redemption rates of 10%+ and return on marketing investment of 300%+ and I’m not exaggerating. Customer who sign up to receive coupons via text message absolutely love the program and we know this because the unsubscription rates are less than .05% and our clients mobile text (SMS) marketing programs double in subscriber each year. No marketing channel out there beats 99% message delivery and open rate for the cost of program, none! Interested in staring a mobile program for your store, we know exactly what to do to help make it huge success for you and your company. Contact us at email@example.com
560WQAM and Corona Extra Beer a giving away 6 tickets to the Sony Open Tennis Tournament this March 22, in Miami, FL.
All you have to do to enter is text the word CORONAATP (keyword) to the number 56121 (short code) and respond with your birth-date (winners 21+) and you are in! Easy Peasy Lemon Squeezy.
What 560WQAM knows is that they will get the most amount of entries by making it easy to enter via a text message. The radio station is also able to charge Corona a premium for the sweepstakes and keep its sweepstake fulfillment costs low by not having to print entry forms, create websites with entry forms or worry about data collecting and entering because the data is supplied by the participant from their mobile phone.
560WQAM is leveraging the power of the short code to add additional value to their sponsor’s ad packages and increase their ad sales by offering mobile sweepstakes. It’s a win-win-win. The contestant finds a painless way to enter the contest, the advertiser gets a low cost sweepstake promotion running and the radio station increases its ad sales.
If you are looking for a short code to set up mobile initiatives and sweepstakes Momares can get you going with our shared short code 65047. Contact us at firstname.lastname@example.org
Wheat Thins, those adorable wheat crackers are giving away 5 flatscreen TV’s just in time for college basketball’s NCAA March Madness. What is truly mad about this sweepstakes is how easy it is to submit your entry. Want to win a TV? Just send a text message with the word WHEATTHINS to the phone number 63065 (short code) and you are in. No from to fill out. Not even a website form asking for additional information. Just send a text message. This text-to-win sweepstakes entry process will undoubtedly result in far more participants than any other means of sweepstake entry submissions. True to its strategic approach Mondelez (parent company of Nabisco) is going ahead and dedicating more of its budget to mobile. Mondelez is taking the lead in mobile and will reap the benefits of obtaining permission to communicate with their customers and on most the important screen…their mobile phone.