How Often Should You Text Your Customers?

How often to use text message marketing

Do you know how often your business should text? Determining the frequency of messaging for your SMS campaign can be a challenge for marketers. At Momares, we usually recommend sending texts once per week (twice a week at most). However, the frequency of messaging in your campaign may vary slightly, depending on your requirements. Here are some things to consider when you are trying to determine how often to text your marketing list.

How frequently will a customer act on your offer?

As you consider the frequency, think about how often your customer will be able to take advantage of the promotions you offer. How often do they buy your product or service? A restaurant, for example, might text more frequently than a travel agency. The customer may not actually need or be able to buy what you’re offering until a certain amount of time has passed.

Is your campaign timely and relevant?

Evaluate your campaign to improve the relevance of your messages with regard to time, location and the potential for engagement. If you’re planning an SMS campaign with the goal of building brand equity, it’s important to ensure your campaign engages users effectively.

Try to avoid interrupting users at a time that may not be situationally appropriate and consider whether users will respond negatively to frequent texts. If you think they might, it would best to send text messages less frequently.

Frequency doesn’t have to remain the same

Keep in mind that the frequency of messaging doesn’t have to remain the same. Review your analytics data or converted sales to determine when buyers are more or less likely to buy.

As a result, you can send messages more frequently during the months when you think customers are likely to buy and less frequently during slow months. Conversely, you can do the opposite and send more promotions during slow months to motivate customers to buy.

Balance is important in SMS campaigns

To have an effective SMS campaign, you have to strike a balance between texting often enough that users will remember they signed up for messages, but not so often they decide to unsubscribe from your marketing list. This is why we often suggest texting once a week.

Contact us for help with setting up your (SMS) text message marketing.

Why Text Message Marketing is a Smart Move Right Now

Every day, a growing number of your customers are interacting with you by mobile phone. They’re not just calling your business, but also visiting your website, speaking to you on social media and redeeming your offers… all on mobile.

Are you speaking to your customer on mobile?

It’s time to cater to your customer’s preference for mobile. And one great way to do that is with text message marketing. It happens to be a great time to start text messaging for various reasons. Here’s why…

Infographic, Why Text Message Marketing is a Smart Move Right Now

How To Find The Balance Between Owning or Renting Your Marketing Channels

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We say Rent to Won! Yes, won.

How much do you depend on others to reach your customers?

You may have heard…

  • Facebook is going to “balance” the content your fans see from your brand.
  • If your website is not mobile friendly, Google will not show it in mobile search results.
  • Comcast complains about Rob Lowe’s Direct TV ads, which then get pulled by the networks.
  • Twitter bans live broadcasting app Meerkat then launches its own app, Periscope, for live broadcasting.
  • NHL bans Twitter’s Periscope app from streaming live coverage inside arenas.
  • And the list goes on and on

What would happen if the platforms or networks you depend on to reach your customers block your access or start charging you for access?

The examples above show case after case of what happens when marketers depend too heavily on “channel partners” for access.

In an ever co-dependent digital marketing landscape, marketers need to secure control of their assets, channels, and customer information. This is all important to help drive marketing decisions.

Grab Every Opportunity to Capture Customer Information

At every opportunity, whether you buy ads or reach customers online, you should get customer information and permission to reach them via direct channels that are within your control. Channels like email or text messages, for example. You “rent to won” your customers.

I can’t predict the future, but companies get bought or sold and internet services close quickly. What happens when Facebook fans migrate to other platforms (remember My Space or Friendster) as we see happening with Generation Z? What happens when your hard-earned marketing channels shift or close on you? Or when paid advertising budgets get cut? How do you reach your customers then?

Owning Your Media Channels

For marketers, owning the media channel and having customer data are key to cutting risk and reducing your dependency on third parties. With your own channel, you will always have access to your customers, regardless of platform or trend.

Channels you can own:

  • Mail: you can always send out mail pieces if you collect their addresses
  • Email: you can always email them as long as you have their email address and permission
  • Telephone: you can call them if you have their phone number and permission
  • Text (SMS): you can always text them with their mobile number and permission

How to Build and Own Your Media Channel?

All you need to start building your own channel is a simple web form and a good reason for customers to complete it. A good reason like entering a sweepstakes, downloading a white paper, getting an instant coupon or free item, etc. Give your prospective customer’s a good reason to exchange their information and grant their permission and you will be building your own channel, winning over your customers and gaining control and access to them.

Paid and earned media are important, but the media channels you own are vital to your long term success. Use initiatives not only to advertise and reach out, but to also capture data and gain permission from prospects for your direct channels. Then you will always be able to reach them without depending on a third party.

I’d love to hear what you think in a comment or email us at support@momares.com

Is Your Marketing Smartwatch-Ready?

With Apple’s newest “it” product on the market, it’s a good time to look at how smartwatches and wearables might offer new marketing opportunities.

As marketers, we must be forward-thinking, right? Let’s first consider how smartwatches might affect consumer behavior.

  • Real time all the time?
    We already check our smartphones up to 150 times a day. How much more often will we check when we don’t need to dive into a pocket or purse? If you just angle the wrist and swipe, responses will be immediate and in real time.
  • If you think we have short attention spans now…
    Short messaging will reach a new max of tiny proportions. As Computer World said, it’s “all the news that’s fit to squish”… on a 38 or 42mm screen. The New York Times is creating one-sentence stories for smartwatches. Businesses going after this market will have to adapt as well.

With that in mind, here are a few smartwatch options we find exciting for marketers…

Wearable Ads

According to Bloomberg, wearable ads have begun and are tied to the wearer’s usage. If you have an app, you might allow a sponsored ad for a few seconds, as the Golfshot app did.  Your customized message can also be tied to a location, event or time. Deliver an ad after a person arrives at the airport, for example, or send an ad/coupon while they’re in a mall. The challenge is to be as unobtrusive as possible.

Text Message Alerts or Coupons

Text messages are read within minutes of arrival on a smartphone and that time will be even shorter on a smartwatch. This is great for us as our text messages will get immediate attention. Think of the applications for events, limited-time sales offers, flash sales, coupons and more. Text messages can cater to that immediacy and can also have more visual impact with images and links.

Customer Service Notifications & Perks on your Smartwatch

Book a room at a Starwood Hotel and you’ll get a confirmation with a keyless entry code on your smartwatch. You’ll only have to hold it up to the door pad to unlock your room. Lufthansa also offers an app to use the watch as a boarding pass.

You can also use it to charge purchases, find out when invoices are paid and get productivity reminders for team projects. As these examples show, the possibilities for business-related alerts and perks are nearly limitless.

Whether you use a smartwatch or not, it’s worth watching this trend for potential opportunities. The Apple Watch is sure to lift the wearables market as it did with smartphones and we’re eager to see what happens.

We’ll help you keep an eye on future trends and new uses in mobile marketing. Contact us for help with text message marketing.

(Apple Watch is a registered trademark of Apple Inc.)

Are You Complying with the Rules of Text Message Marketing?

Rules for Text Messaging

While text messaging seems like a casual medium, there are very serious consequences if you don’t follow the rules. In fact, you can be sued for up to $1,500 per text!

Who has the power to govern your program and what are the rules for compliance? Read on for a breakdown.

Governance, Guidance and Best Practices

Overall, there are 3 industry groups involved:

  • The FCC regulates SMS programs under the Telephone Consumer Protection Act of 1991 (TCPA) which limits solicitations by phone. Text message marketers can be sued (and have been) under the TCPA. In fact, big companies like Facebook, American Eagle and eBay are currently facing lawsuits.
  • The CTIA (Cellular Telecommunications Industry Association) is a trade association of wireless carriers, including AT&T, Sprint and others. It publishes guidelines for SMS and while it doesn’t have legal authority, it can report your program to the carriers, which can, in turn, suspend your account.
  • The MMA (Mobile Marketing Association) is also a trade association. It offers marketing best practices for SMS and publishes documents to help marketers optimize their mobile programs.

Rules for Communicating by Text

There are some very strict guidelines you must follow when sending marketing messages by text. Here are some simple tips to help you avoid any violations:

Make the consumer opt in
Whether they sign up by text or web form, consumers must opt in. If you’re using a web form, follow it up with text asking the customer to confirm their opt in. This ensures the consumer does in fact want to receive your messages and that someone else didn’t enter their number by mistake.

Include required disclosures
There are some key pieces of information you need to include when you advertise the program and BEFORE a consumer opts in. They are:

  • Business name
  • Program name (or the keyword for the program)
  • Frequency of messages (Ex: “up to 4 messages a month”)
  • A disclosure that “data and messaging rates may apply.”
  • A notice of written consent: “By participating, you consent to receive text messages sent by an auto phone dialing system.”
  • Confirmation that “no purchase is necessary.”

Tell them how to opt out
You must also tell the consumer how to opt out. Ex: “Text STOP to stop.”

Link to your terms and conditions, privacy policy and/or rules.

An example message could look like this…

Get $5 off your next purchase at Acme Sporting Goods!
To sign up for this and other discounts and alerts, text ACME to 65047.

Message & data rates may apply. Up to 4 messages a month. Text STOP to stop. No purchase necessary. You consent to receive autodialed text messages from Acme Sporting Goods. See privacy/rules at www.acme.com/mobilerules

Keep in mind also that text messages are not allowed to be sent outside the hours of 8 am and 9 pm—in the consumer’s time zone, not yours.

Following these rules is a small price to pay to reach your customers on a powerful platform and the device they attend to the most… their mobile phones!

Contact us for help with your text message marketing compliance.